Refund and Returns Policy

We happily offer exchanges or a refund if your item/s purchased are in the exact condition they were sent and are un-worn.  

 

To organise an Exchange or Refund , please email info@urbanflock.co.za.  We will respond within 24 hours and happily assist with your exchange or refund.

EXCHANGES:  With exchanges we require you to send the item back at your own expense and we will cover the cost to courier the new item to you when your new item is made and ready to send. 

REFUNDS:  If you would like a refund then please send your order back to us and once we have received it and checked that it has no defects then we will process your refund.

Shipping policy

Please allow 10 days for custom orders before they are shipped as each item is made by hand. 

We currently use Aramex as our courier which can take up to 4 days depending on the area in which you live.

 

There is a flat rate of R100 for shipping of all orders under R600.