Privacy Policy

Privacy Policy

Last Updated: October 25, 2023

1. Introduction

Urbanflock (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect and process various types of personal information, including but not limited to:

  • Contact Information: This includes your name, email address, and postal address. We collect this information when you place an order, contact us, or subscribe to our newsletter.
  • Payment Information: When you make a purchase, we collect payment details, such as credit card information or other payment methods. However, please note that we do not store this information. It is securely processed through our payment gateway.
  • Order History: We maintain a record of your purchase history, including the items you have ordered and the date of purchase.
  • Website Usage Information: We collect data on how you interact with our website, including your IP address, browser type, pages visited, and other usage information. This data is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To send order confirmations, shipping updates, and customer support communications.
  • To improve and personalize your website experience.
  • To send you promotional and marketing materials if you have opted to receive them.
  • To comply with legal and regulatory requirements.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities:

  • Service Providers: We may share your data with trusted service providers to assist in website maintenance, payment processing, and order fulfillment.
  • Legal Obligations: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include secure socket layer (SSL) technology for data encryption during transmission and secure storage practices.

6. Your Data Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccuracies in your personal data.
  • Request the erasure of your personal data.
  • Withdraw your consent to processing (where applicable).
  • Object to the processing of your data for direct marketing.

To exercise any of these rights or to make inquiries regarding your data, please contact us at

7. Cookies

Our website uses cookies and similar tracking technologies to collect information about your interactions with our website. For more details, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices and legal requirements. We encourage you to periodically review this page for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at:

Urbanflock Victoria Yards, 16 Viljoen Street, Lorentzville, Johannesburg Email:

This Privacy Policy was last updated on the date indicated at the beginning of the document. Your continued use of our website signifies your acceptance of the terms in this policy.